Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

As our products are made to order, we do not accept returns due to sizing issues or change of mind. Returns are only accepted for defective or misprinted items.

 

To start a return, you can contact us at zarkev.shop@gmail.com.

Please note that return instructions will be provided upon approval. Do not send items back without contacting us first.

You can always contact us for any return question at zarkev.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards. As noted above, we do not accept returns for sizing issues or change of mind — only defective or misprinted items are eligible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zarkev.shop@gmail.com.